Frequently Asked Questions
General Questions
Q: How do I sign up for the loyalty program?
You can join our loyalty program by downloading the Port City Java app, available on both Apple and Google Play stores. Once downloaded, create your account and start saving!
Q: Will my rewards be applied automatically?
If you have available rewards, they will not be applied automatically to your next order. You’ll need to choose whether or not you wish to apply them or if you’d like to save them.
Q: What happened to the scanners at the registers?
Our app provider is currently working to develop this feature and plans to have it active during the fourth quarter of 2024. In the meantime, rewards and loyalty will be gained automatically when orders are placed via the app as well as the web portal order ahead for in-store pick up. To get rewards and loyalty points in the café, we will need to enter your phone number (similarly to how you may do this at other retail stores) to look you up and get your rewards credited properly.
Q: Why do I need a phone number associated with my account?
Until the scan to pay feature is available, the only way to earn loyalty and rewards in the café is through looking up your account via your phone number. If you don’t wish to add a phone number to your account, you can earn rewards and loyalty by ordering ahead through the app or online.
Q: How do I add my Port City Java gift card as a form of payment?
You can add your physical or digital gift card as a form of payment by hitting More, then Settings, then Payment Methods, then Add Gift Card.
Earning Points
Q: How do I earn points in the loyalty program?
Simply place your order through the PCJ app, or check in with your phone number at the café to earn points!
Q: How many points do I earn per purchase?
Every $ you spend equals one point earned.
Q: Can I receive loyalty through delivery orders?
Yes! Ordering delivery through the Port City Java app also counts toward your accumulated points.
Q: Is there a limit to how many points I can earn?
No, there is no limit to how many points you are able to earn.
Redeeming Points
Q: How do I redeem my points for rewards?
You can redeem your points for a reward at checkout! Once you’ve reached the checkout screen, simply press “Apply Available Offers” to select which reward you would like to use.
Q: Do my points expire? If so, when?
Points expire exactly one year from the purchase date.
Account Management
Q: How can I check my points balance?
Check your balance by clicking on the Loyalty button at the bottom left of the home page. This page not only shows you what rewards you have received so far, but also which reward tier you are currently in (higher tier equals better rewards).
Q: What should I do if I forget my password?
From the home page, go to More, and then Settings. There will be a link to change your password directly under your email!
Q: How do I update my personal information in the app?
Click More, and then Settings. You will be able to update all personal information in the Settings tab, such as Name, Email, Phone Number, and Payment Methods.
Q: How do I unsubscribe or opt-out of the loyalty program?
Go to More, then Settings, and then find the “Delete Account” tab. Please note that all accumulated points associated with your account will not be able to be recovered.
Technical Issues & Miscellaneous
Q: What should I do if my points aren’t showing up?
Please email PCJApp@portcityjava.com, and we will be more than happy to assist.
Q: How do I report a technical issue with the app?
In order to report a technical issue with the app, please email PCJApp@portcityjava.com.
Q: Can I use my loyalty rewards at all locations?
With the exception of our university, hospital, and airport locations, YES! Basically if the café accepts our app, you can use your loyalty and rewards.